The Privacy Policy is applicable to the websites of SOURENEE TOURISM. This privacy statement does not apply to the websites of our business partners, corporate affiliates or to any other third parties, even if their websites are linked to Sourenee Tourism’s Website. We recommend that you review the privacy statements of the other parties with whom you interact. For the purposes of this privacy policy, “corporate affiliates” means any entity or joint venture that is wholly or partially owned or controlled by Sourenee Tourism. “Business partners” means any subcontractor, vendor or other entity with whom we have an ongoing business relationship to provide products, services, or information. The following terms govern the collection, use and protection of your Personal Information by the Website. This Privacy Policy shall be applicable to users or customers who purchase any product or services from the Website or visit the Website. By visiting and/ or using the Website you have agreed to the following Privacy Policy.

Introduction:

As a visitor of the Website, you will be entitled to savings and benefits on holiday packages and car rentals, among other travel services. In addition, you may receive exclusive promotions offering special deals. This Privacy Policy, sets forth our policies regarding the collection, use and protection of the Personal Information of those using or visiting the Website. Personal Information means and includes all information that can be linked to a specific individual or to identify any individual, such as name, address, mailing address, telephone number, e – mail address, credit card number, cardholder name, expiration date, information about the travel, bookings, co-passengers, and any and all details that may be requested while any customer visits or uses the website. When you browse the Website, Sourenee Tourism may collect information regarding the domain and host from which you access the Internet, the Internet Protocol address of the computer or Internet Service Provider you are using, and anonymous site statistical data. The Website uses cookie and tracking technology depending on the features offered. Personal Information will not be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties. We encourage you to review our Privacy Policy, and become familiar with it, but you should know that we do not sell or rent our customers’ Personal Information to third parties. Please note that we review our Privacy Policy from time to time, and we may make periodic changes to the policy in connection with that review. Therefore, you may bookmark this page and/or periodically review it to make sure you have the latest version. Regardless of later updates, we will abide by the privacy practices described to you in this Privacy Policy at the time you provided us with your Personal Information. When browsing our Website, you are not required to provide any Personal Information unless you choose to book a room and make an advance payment.

Cookies:

“Cookies” are small pieces of information that are stored by the browser on your computer’s hard drive. There are many myths circulating about cookies, but you should know that cookies are only read by the server that placed them, and are unable to run programs on your computer, plant viruses or harvest your Personal Information. Please rest assured that no personally identifiable information (“PII”) about you (e.g., name, address, etc.) is gathered or stored in the cookies placed by the Website and, as a result, none can be passed on to any third parties. Cookies allow us to serve you better and more efficiently, and to personalize your experience at our Website. None of this information is passed to any third party, and is used solely by us to provide you with a better user experience on the Website. A cookie may also be placed by our advertising server. Such cookies are used only for purposes of tracking the effectiveness of advertising served by us on our Website and
no PII is gathered from you by the use of these cookies, nor is this information shared with any third party. Similarly, a cookie may be placed by our third – party advertising companies or advertisement providers or servers. These companies may use aggregated statistics about your visits to this and other websites in order to provide advertisements about travel. The information they collect do not include your PII. The third – party advertising companies or advertisement providers may also employ technology that is used to measure the effectiveness of ads. Any such information is anonymous. No PII is collected during this process. The information is anonymous, and does not link online actions to an identifiable person. Most Web browsers automatically accept cookies. Of course, by changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser. Sourenee Tourism supports your right to block any unwanted Internet activity, especially that of unscrupulous websites. However, blocking Sourenee Tourism’s cookies may disable certain features on the Website, and may make it difficult to use certain services available on the Website. Please note that it is possible to block cookie activity from certain websites while permitting cookies from websites you trust, like the Sourenee Tourism Website.

Other:

From time to time we may add or enhance services available on the Website. We only use the information you provide to facilitate the service requested. For example, if you email us with an enquiry, we will use your email address, name, nature of enquiry, etc. to respond to your question. We may also store such information to assist us in making the Website easier to use. Sourenee Tourism will attempt to respond to all inquiries within 24 Hours of receipt.

What safeguards we have in place to protect your Personal Information?

All payments on the Website is VeriSign SSL secured. This means all Personal Information you provide on the Website is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. The same process happens when you make bookings on the Website.

User Agreement

CONFIDENTIALITY:

Any information which is specifically mentioned by Sourenee Tourism as Confidential shall be maintained confidentially by the user and shall not be disclosed unless as required by law or to serve the purpose of this agreement and the obligations of both the parties therein.

USAGE OF THE MOBILE NUMBER OF THE USER BY SOURENEE TOURISM:

Sourenee Tourism may send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction, via email or SMS or by voice call on the contact number given by the User at the time of booking; Sourenee Tourism may also contact the User by voice call, SMS or email in case the User couldn’t or hasn’t concluded the booking, for any reason what so ever, to know the preference of the User for concluding the booking and also to help the User for the same. The User hereby unconditionally consents that such communications via SMS and/ or voice call by Sourenee Tourism is (a) upon the request and authorization of the User, (b) transactional; and not an unsolicited commercial communication as per the guidelines of Telecom Regulation Authority of India (TRAI) and (c) in compliance with the relevant guidelines of TRAI or such other authority in India and abroad.

ADVERTISERS ON TRIPBUGS OR LINKED WEBSITES:

Sourenee Tourism is not responsible for any errors, omissions or representations on any of its pages or on any links or on any of the linked website pages. Sourenee Tourism does not endorse any advertiser on its web pages in any manner. The Users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information. The linked sites are not under the control of Sourenee Tourism and Sourenee Tourism is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites.

FORCE MAJURE CIRCUMSTANCES:

The user agrees that there can be exceptional circumstances where the service operators like the hotels, the respective transportation providers or concerns may be unable to honor the confirmed bookings due to various reasons like climatic conditions, labor unrest, insolvency, business exigencies, government decisions, operational and technical issues, route and flight cancellations etc. If Sourenee Tourism is informed in advance of such situations where dishonor of bookings may happen, it will make its best efforts to refund the booking amount after reasonable service charges. Sourenee Tourism shall not be liable for delays or inabilities in performance or nonperformance in whole or in part of its obligations due to any causes that are not due to its acts or omissions and are beyond its reasonable control, such as acts of God, fire, strikes, embargo, acts of government, acts of terrorism or other similar causes, problems at airlines, rails, or transporters end. In such event, the user affected will be promptly given notice as the situation permits. Without prejudice to whatever is stated above, the maximum liability on part of Sourenee Tourism arising under any circumstances, in respect of any services offered on the site, shall be limited to the refund of total amount received from the customer for availing the services less any cancellation, refund or others charges, as may be applicable. In no case the liability shall include any loss, damage or additional expense whatsoever beyond the amount charged by Sourenee Tourism for its services. In no event shall Sourenee Tourism be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Sourenee Tourism’s website or any other channel . Neither shall Sourenee Tourism be responsible for the delay or inability to use the Sourenee Tourism website, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the Sourenee Tourism website, or otherwise arising out of the use of the Sourenee Tourism website, whether based on contract, tort, negligence, strict liability or otherwise. Sourenee Tourism is not responsible for any errors, omissions or representations on any of its pages or on any links or on any of the linked website pages.

FEEDBACK FROM CUSTOMER AND SOLICITATION:

The User hereby specifically authorizes Sourenee Tourism to contact the User with offers on various services offered by it through direct mailers, e-mailers, telephone calls, short messaging services (SMS) or any other medium, from time to time. In case that the customer chooses not to be contacted, he /she shall write to Sourenee Tourism for specific exclusion at info@soureneetea.com.
The customers are advised to read and understand the privacy policy of Sourenee Tourism on its website.

RESPONSIBILITIES OF USER VIS-A-VIS THE AGREEMENT:

The User expressly agrees the services are provided on an “as is” and “as available” basis. Customer acknowledges that the ratings are based on the customer feedback and basis ratings on Trip Advisor. Ratings are indicator of our services and the hospitality of our staff. For any dispute vis-a-vis the ratings or service of our resort, customer may approach us directly.